TICKET EXCHANGE POLICIES

SUBSCRIPTION TICKET EXCHANGE POLICY

Subscribers may exchange their tickets to another concert within their series up to one hour prior to the performance that they are unable to attend.* For example: BNY Mellon Grand Classics subscribers can exchange into any other concert within the BNY Mellon Grand Classics series. Exchanges will be completed by PSO Subscriber & Ticketing Services upon receipt of the original tickets. It is recommended that subscribers exchange tickets as early as possible.

* Some restrictions and fees may apply. All exchanges are subject to availability. Please note there is a $3 per order fee when exchanging into another weekend.

HOW TO EXCHANGE SUBSCRIPTION TICKETS

IN PERSON:

At the Heinz Hall Box Office up to one hour prior to the concert you are unable to attend. Hours are Monday through Friday, 9:00 a.m.-8:00 p.m. and Saturday, 12:00 p.m.-4:00 p.m. Weekend hours vary based on performance schedule.

BY MAIL:

Returned tickets must be received at least 24 hours before the concert date you are unable to attend. Please send tickets and check or money order for exchange fee* to: Ticket Exchange Heinz Hall, 600 Penn Avenue Pittsburgh, PA 15222

BY PHONE:

Call 412.392.4900. We will hold tickets at the Heinz Hall Box Office for your requested concert and complete the exchange upon receipt of your original tickets. Tickets must be received within one week of your request and at least 24 hours before the concert date you are unable to attend.

CAN'T USE YOUR SUBSCRIPTION TICKETS?

Return them and receive a tax credit! Subscribers may call the ticket turnback line at 412.392.3333 as late as one hour before the concert to return subscription tickets for resale. You will receive a tax credit by mail within one week of your turnback.

INDIVIDUAL TICKET EXCHANGE POLICY

Tickets purchased for individual performances may be exchanged for another performance in the same concert weekend. Tickets must be returned to the Box Office in person or by mail at least 24 hours before the concert date you are unable to attend. Ticket purchases are not refundable. Some restrictions and fees may apply. Complimentary tickets are not exchangeable or returnable.

SERVICE CHARGES FOR INDIVIDUAL TICKET PURCHASES

Phone: Varies by performance
Mail: Add $3.50/order
In-person at the Heinz Hall Box Office: NO FEE
Online: Varies by performance
Group Sales: $5/order
District Fee: $0.75/ticket