Frequently Asked Questions


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How can I order tickets?
Tickets for most events are on sale 24 hours/day from our Online Calendar. The Heinz Hall Box Office hours are Monday - Friday, 9 am - 8 PM, Saturday 12 pm - 4 pm. Tickets may be purchased by calling 412.392.4900 Monday - Friday, 9 am - 6 pm, Saturday 12 pm - 4 pm. Services charges apply to phone and Internet orders.

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What time should I arrive for concerts?
You should  arrive at least 20 minutes prior to concert start time to allow time for parking and entering the hall. BNY Mellon Grand Classics patrons may want to enjoy concert preludes, which begin one hour prior to the concert,  workshops and other and other Explore and Engage pre-concert activities.

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What should I wear to concerts?
There is no official dress code for events in Heinz Hall. Many patrons wear business attire, and many prefer to be more casual. Wear whatever makes you feel more comfortable.

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May I bring my children?
Introducing small children to music is important to the PSO and we welcome young children to our youth concerts and Fiddlesticks Family Concerts. Children, approximately age six and over, are welcome at all performances with a purchased ticket. The Latecomer's Gallery and lobby video monitors are always options for restless children.

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When should I applaud?
Applause is usually appropriate at the end of a piece (when the conductor lowers his hands). In a multi-movement work, it is customary to wait until the end of the last movement to applaud, so as not to break the concentration of the performers.

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What if I have to cough?
The Pittsburgh Symphony Orchestra provides complimentary cough drops at the concierge desk located in the entrance lobby.

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May I take pictures?
The use of still, video and digital cameras or audio recording equipment is strictly prohibited at all times in the concert hall. You are more than welcome to take photos and video in the lobbies and garden area of Heinz Hall.

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How will I find parking?
Pittsburgh's Cultural District can be very busy but guaranteed prepaid parking is available to all ticket holders in the Sixth & Penn garage across from Heinz Hall. You may purchase prepaid parking when you order your tickets.  If you have a smartphone, the ParkPGH app helps you to locate available garage parking  near the Cultural District on the go.

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What if I arrive late?
There is a Latecomer’s Gallery, located behind the Main Floor, which affords patrons who arrive after the beginning of a concert the opportunity to enjoy the performance until they can be seated. Latecomers will be seated at suitable intervals during the program, at the discretion of the conductor. The Latecomer’s Gallery is also available for parents with younger children.

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How do I make dinner reservations for the Mozart Room?
The Mozart Room, operated by The Common Plea, offers exquisite cuisine in an exclusive setting. Reservations are required; please call 412.392.4879. Online reservation, menus and other information can be found here.

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Are there any special accommodations for those with special needs?
Special Accommodations, such as requests for wheelchair accessible locations, may be made when purchasing tickets. Hearing assistance devices are available in the Entrance Lobby. Doormen and ushers are also available for assistance with these needs.

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Are refreshments available at Heinz Hall?
Refreshment bars are located in the Garden and Overlook rooms and in the Grand Tier Lounge. Intermission beverages may be ordered prior to performances. Water cups are available in the restrooms and from any bartender

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Where are restrooms located in Heinz Hall?
Restrooms are located on the Lower, Grand Tier and Gallery levels and off the Garden and Overlook rooms; wheelchair-accessible restroom on the Main Floor.

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Can I check my coat?
An attended Coat Checkroom is available in the Dorothy Porter Simmons Family Regency Room, located on the Lower Level or in the Grand Lobby. Coin-operated lockers are located on the Lower, Grand Tier and Gallery levels.

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Is smoking permitted at Heinz Hall?
Heinz Hall is a non-smoking building and has a No Smoking Policy.

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Where can I purchase PSO merchandise? 
Please visit our online store for recordings, gift certificates and a growing variety of PSO inspired items.

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How can I support the PSO?
Your ticket purchase supports the PSO and we thank you! But ticket sales only cover a portion of our operating costs. To make a tax-deductible gift to the PSO, contact our Development department at 412.392.4880 or donate online!

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Are there any other services that I should be aware of?
The Concierge Service, in the Entrance Lobby, is available to assist with information about Heinz Hall, the Cultural District and area attractions and to help with dining, hotel, entertainment and transportation concerns as well as lost and found.

pointer_top Can I organize a group for a concert?
Absolutely. With a group ticket purchase you receive discounted tickets, priority seats, personalized service and free reception space. For more information, call 412.392.4819 or visit our website at pittsburghsymphony.org/groups
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Do you have a pre-concert "rush" program?  Yes. Beginning two hours prior to most BNY Mellon Grand Classics and PNC Pops performances, students and seniors (age 62+) may purchase discounted rush tickets. Rush tickets are subject to availability and are restricted to certain seating sections. Students and seniors must present valid identification and may purchase one discounted ticket per person. Please note that rush pricing is subject to change. In order to guarantee seating availability, we suggest purchasing tickets prior to the day of the concert you wish to attend. Please note that the PSO offers discounted student and senior subscriptions, which offer the best savings as well as exclusive benefits. For more information on students and senior subscriptions, please click here.