Contact
Box Office Hours:
- Monday 10:00 AM – 6:00 PM. Full-time ticket office staff will work fully remotely on Mondays, and the Ticket Office will be closed to walk-up sales. Mondays with performances: 10:00 AM - 30 minutes after scheduled showtime. The ticket office staff will work on site and the ticket office will be open for walk-up sales.
- Tuesday to Friday: 10:00 AM – 6:00 PM
Weekdays with performances: 10:00 AM - 30 minutes after scheduled showtime. The ticket office staff will work on site and the ticket office will be open for walk-up sales.
- Saturday: performance days 12:00 PM – 8:00 PM, closed on non-performance days
- Sunday: performance days 12:00 PM – 4:00 PM, closed on non-performance days
- Please note that ticket office hours may be adjusted as necessary to accommodate show times (i.e Speaker’s Series, etc.)
Phone Sales Hours
Monday - Friday, 9 am - 5 pm
Closed Saturday & Sunday
Additional Evening and Weekend hours may vary based on performance schedule.
Heinz Hall
600 Penn Ave
Pittsburgh, PA 15222
Departments
Tickets & General Information: 412.392.4900 • 800.743.8560
customerservice@pittsburghsymphony.org
Subscriber Services Fax: 412.392.3328
Ticket Turnback Line: 412.392.3333
Box Office Fax: 412.392.3311
Outbound Telefunding/Telesales: 412.261.1113
Artsmarketing Services is the PSO's outbound vendor
Mozart Room Reservations: 412.392.4879
Concierge Desk (during concerts only): 412.392.2880
Lost & Found: 412.392.4844
Questions about Tickets, Orders, and other Customer Service Issues
If you have questions about ticket availability, lost tickets, ordering problems, delivery issues, or other questions or concerns, please call our Subscriber and Ticket Services department at 412-392-4900.
If you have a question about print at home tickets, please visit the print at home FAQ page.
If you would like to send us an e-mail, you may direct it to customerservice@pittsburghsymphony.org
E-mail correspondence is handled at a lower priority than phone calls. If you have a concern or question that needs a timely response, please call the Subscriber and Ticket Services line at 412-392-4900. A reply to your e-mail may take several days.
If you're interested in a ticket donation for an event, visit out ticket donation page. Donation requests are not accepted through phone or mail.
General questions, comments and suggestions: questions@pittsburghsymphony.org