Heinz Hall Policies

Heinz Hall, owned and operated by Pittsburgh Symphony Inc., is committed to the safety and well-being of all guests and patrons, and aims to provide a safe, comfortable and enjoyable entertainment experience.

YOU should expect:

WE should expect:

Smoking Policy
Heinz Hall is a smoke/vapor free facility.  (Smoking is permitted in the Heinz Hall Garden Plaza).

Bag Policy
Heinz Hall reserves the right to search any bags entering the facility. Oversized bags must fit comfortably under a seat to ensure the safety of patrons entering or exiting seats and aisles. Bags failing to meet these requirements must be checked at which time a search will be conducted by security or returned to your vehicle.

Food and Beverage Policy
Outside food or alcoholic beverages are prohibited. Outside non-alcoholic beverages, such as Starbucks coffee, may be consumed in the lobby areas, but is not permitted into the auditorium. Please note: Heinz Hall cups with lids are available for purchase at the facility's bars. These reusable cups can be brought into the facility again at a later date once purchased, but must be filled on site. These cups can be brought into  the auditorium at many concerts (excluding classical programs).

Weapons Policy
Weapons are not permitted in the venue and/or public spaces owned or operated by Pittsburgh Symphony Inc., including Heinz Hall.  Any item that could endanger public safety is considered a weapon for purposes of this policy. Violators of this policy may be subject to ejection from Heinz Hall and/or civil or criminal penalties. The only exception to this policy is sworn law enforcement personnel and private security officers employed and/or contracted by Pittsburgh Symphony Inc.

Costume Policy
Heinz Hall does not permit masks of any kind or facsimiles of weapons that would make other guests feel uncomfortable or detract from the concert experience. Guests are welcome to attend certain programs,(e.g. The Music of Harry Potter or The Music of Star Wars) in costume.

Important Phone Numbers
In life threatening emergencies - 911
Heinz Hall security officer - 412-906-6111

For information about specific concerts or general facility questions,
Box Office - 412-392-4900
Heinz Hall Management - 412-392-4844

Read more Frequently Asked Questions